Hi Mamoon,
It is using Template ID 'GRAC_LOGRPT_WORK_ITEM'
Retrieved rule result: Template ID 'GRAC_LOGRPT_WORK_ITEM', Variable 'APPROVED_BY', value ''
How to make use the below custom Template Id's
ZGRAC_LOGRPT_FORWARD
ZGRAC_LOGRPT_RETURN
Regards,
Venkat